Track Your Order

Last Updated: 2026-05-27

Three ways to find your order status.

1. Use the tracking link in your shipping email

When your order ships, we send an email with:

• Carrier name (USPS, UPS, or FedEx)
• Tracking number
• Direct tracking link

Search your inbox for "Toleric shipping confirmation" — the link goes directly to your carrier's real-time tracking page.

If you can't find the email, check your spam/junk folder.

2. Log into your Toleric account

If you ordered with an account (not guest checkout):

1. Go to toleric.com/account/login
2. Click on the order you want to track
3. The tracking link is in the order details

If you don't have an account yet but used the same email at checkout, you can create one at toleric.com/account/register with that email — past orders will appear automatically.

3. Email us

If neither option works:

Email support@toleric.com with:

• Your order number (in your order confirmation email)
• OR the email address used at checkout

We'll look up your tracking and send it to you within 1 business day.

Standard delivery times

• Processing: 1–3 business days from order
• Shipping: 5–10 business days within the United States

Total: typical orders arrive 6–13 business days after you place them.

During high-volume periods (Black Friday, holidays, product launches), processing may extend to 5 business days. We'll post banners on toleric.com when this happens.

Tracking issues

My tracking hasn't updated in several days

Carriers occasionally have scanning gaps — packages keep moving even when tracking is silent. We typically allow up to 7 calendar days between tracking updates before treating a package as potentially lost.

If your package has had no movement for more than 7 days, email support@toleric.com with your order number.

Tracking says "Delivered" but I don't have the package

Try these steps first:

1. Check around your delivery location — porch, side entrance, mailbox, garage, with neighbors
2. Wait 24 hours — carriers sometimes mark packages "Delivered" up to a day before actual delivery
3. Contact your local carrier office (USPS, UPS, or FedEx) with your tracking number
4. File a missing-mail claim with the carrier

If after all 4 steps the package is confirmed lost, email support@toleric.com. We work with you case-by-case, though we are not contractually obligated to replace packages that the carrier marked as "Delivered." See our Shipping Policy for the full risk-of-loss terms.

Tracking shows "Return to sender"

This usually means the address was incorrect or the carrier couldn't deliver after multiple attempts. Email support@toleric.com with your order number — we'll coordinate a reship at standard cost (not free, since the original delivery attempt was completed).

International orders

Toleric currently ships within the United States only. We don't offer international shipping at this time. Join our email list at toleric.com to be notified when international markets open.

Contact

Email: support@toleric.com

We respond within 1–2 business days.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.