FAQs

Frequently Asked Questions

Last Updated: 2026-05-27

For product-specific questions (how Toleric works, what's in the formula, expected results), see the FAQ on the Toleric DAO Enzyme Daily product page.

This page covers shipping, refunds, billing, accounts, and general support.

Shipping

How long does shipping take?

Orders typically process within 1–3 business days.
Standard delivery within the United States: 5–10 business days after the order ships.

You'll get a tracking number by email once the order leaves our fulfillment center.

Do you ship internationally?

Not yet. Toleric currently ships within the United States only (all 50 states + DC, Puerto Rico, and APO/FPO military addresses).

We'll announce international markets as they open. Join our email list at toleric.com to be notified.

How much is shipping?

Free standard shipping on all orders. No minimum.

Can I change my shipping address after ordering?

If you catch the mistake within 2 hours of placing the order, email support@toleric.com with your order number and the correct address. We'll try to update it before the order ships.

Once the order ships, address changes aren't possible. If it's returned to sender, we'll work with you to reship at standard cost.

My tracking says "Delivered" but I don't have the package.

This happens occasionally. Try these steps first:

1. Check around your delivery location — porch, side entrance, mailbox, garage, with neighbors
2. Wait 24 hours — carriers sometimes mark packages "Delivered" up to a day before actual delivery
3. Contact your local carrier office (USPS / UPS / FedEx) with your tracking number

If the package is confirmed lost after all of that, email support@toleric.com with your order number. We'll work with you case-by-case.

For full details, see our Shipping Policy.

Refunds & Returns

What's your refund policy?

90-Day Money-Back Guarantee. If Toleric doesn't earn a place in your routine, we refund you. No return required. Keep what you've got, keep what you've used.

The window starts from the date your order ships. One MBG refund per customer (lifetime).

Do I need to send the bottle back?

No. Keep the bottle. Keep any capsules you've already taken. We don't ask for the product back.

How do I claim my refund?

Email support@toleric.com with:

  • Your order number
  • The email address used at checkout
  • A one-line note that you'd like to claim the 90-day MBG

We'll process the refund to your original payment method within 5–10 business days of approval.

What if my order arrives damaged, with the wrong item, or with something missing?

Report it within 7 days of delivery by emailing support@toleric.com with your order number + photos of the issue. We'll replace it free of charge or refund you — your choice.

How long does the refund take to show up?

  • Cards: 5–10 business days (depends on your bank)
  • PayPal / Apple Pay / Google Pay: 2–5 business days

You'll get an email confirmation when the refund is issued. If it hasn't appeared within 10 business days, contact your bank first, then email us.

For full details, see our Refund Policy.

Billing & Payment

What payment methods do you accept?

  • Visa, Mastercard, American Express, Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All payments process in U.S. dollars.

Will I be charged sales tax?

Sales tax applies to orders shipping to states where we're required to collect it. The applicable tax is calculated at checkout based on your shipping address.

Is my payment information secure?

Yes. All payments are processed through Shopify Payments / Stripe / PayPal — your full card number never touches our servers. Card data is tokenized and encrypted end-to-end.

My card was charged but I never got an order confirmation email.

Check your spam/junk folder first. If it's not there:

  • Confirm you used the correct email at checkout
  • Email support@toleric.com with the last 4 digits of the card charged and the approximate order time

We'll look up the order and resend the confirmation.

I see a pending charge that wasn't supposed to go through.

If we canceled an order or your payment didn't fully process, you may see a temporary authorization hold on your card. These typically clear within 3–7 business days depending on your bank.

If the charge persists beyond 10 business days, email support@toleric.com with the date and amount.

Subscriptions

Do you offer subscriptions?

When subscriptions are active on Toleric, you'll see a "Subscribe & Save" option on the product page at checkout.

Subscription orders:

  • Charge automatically at the interval you select
  • Continue until you cancel
  • Can be paused, skipped, or canceled anytime via your account or by emailing support@toleric.com

How do I cancel my subscription?

Easiest path: log into your Toleric account → Subscriptions → click Cancel.

Or email support@toleric.com with "Cancel Subscription" + your order email — we'll cancel it manually within 1 business day.

Charges already processed before cancellation are non-refundable. Future charges won't occur after cancellation.

Can I change the frequency or skip a delivery?

Yes — manage frequency, skip a shipment, or change products from your account dashboard.

Account & Orders

Do I need an account to order?

No. Guest checkout works. But creating an account lets you:

  • See order history
  • Track active orders
  • Manage subscriptions (if applicable)
  • Save shipping addresses for faster checkout

I forgot my password.

Click "Forgot password?" on the login page or visit toleric.com/account/login. You'll get an email with a reset link.

Where can I track my order?

The shipping confirmation email includes a tracking link. You can also visit our Track Your Order page anytime.

Can I cancel an order after placing it?

If the order hasn't shipped yet, email support@toleric.com immediately with your order number. We process orders fast — usually within 1–3 business days — so we can't guarantee we'll catch it in time. If we do, we'll cancel + refund. If we don't, you can use the 90-day MBG.

Contact

How do I reach you?

Email: support@toleric.com

We respond within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).

For urgent issues (damaged shipment, missing items, billing errors), include "URGENT" in the subject line and we'll prioritize.

Mailing address?

Mediants Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Get in Touch

Have a question or need assistance? We'd love to hear from you.