Refund policy

Refund Policy

Last Updated: 2026-05-27

This Refund Policy applies to all purchases made on toleric.com. Toleric is operated by Mediants Solutions LLC.

The short version

  • 90-Day Money-Back Guarantee — if Toleric doesn't earn a place in your routine, we refund you. No return required. Keep what you've got, keep what you've used.
  • Defective, incorrect, or missing items must be reported within 7 days of delivery for a free replacement at our cost.
  • Refunds are issued to the original payment method within 5–10 business days of approval.
  • One MBG refund per customer.

1. 90-Day Money-Back Guarantee

You have 90 days from the date your order ships to request a full refund if Toleric isn't right for you.

What you get:

  • 100% refund of the product price (minus any original shipping cost paid at checkout)
  • No return shipment required — keep the bottle you've got
  • No questions asked

How to request your MBG refund:

Email support@toleric.com with:

  • Your order number
  • The email address used at checkout
  • A one-line note that you'd like to claim the 90-day MBG

We'll process the refund to the original payment method within 5–10 business days of approval.

Eligibility limits:

  • One MBG refund per customer (across all orders, lifetime)
  • Bundle purchases (3-pack, 5-pack) are refunded as a single order — partial refunds on individual bottles within a bundle are not available
  • The 90-day window starts from the date your order ships, not the date you ordered
  • MBG applies to one-time purchases. Subscription charges already processed are non-refundable (see §3).

2. Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, with incorrect items, or with missing items, we replace it at our cost.

Reporting window: Within 7 days of delivery (delivery date = the carrier's "Delivered" timestamp).

How to report:

Email support@toleric.com with:

  • Your order number
  • The email address used at checkout
  • Photos of the issue (damaged bottle, incorrect product label, packing slip showing missing item, etc.)
  • A brief description of what went wrong

What you get:

  • Free replacement shipped at our cost, OR
  • Full refund to your original payment method (your choice)

Reports submitted after the 7-day window may not qualify for replacement but may still be eligible under the 90-day MBG.

3. Subscription Charges

If you enrolled in a subscription:

  • Charges already processed are non-refundable
  • You may cancel anytime via your account or by emailing support@toleric.com
  • Future charges will not occur after cancellation
  • The 90-day MBG applies to your FIRST subscription order only (not subsequent recurring charges)
  • If you cancel mid-cycle, any unshipped bottles from that cycle ship as scheduled (the charge was already authorized)

4. Refund Processing

Once your refund is approved:

  • Refunds are issued to the original payment method only
  • Card refunds typically appear in your account within 5–10 business days (timing depends on your bank)
  • PayPal, Apple Pay, and Google Pay refunds appear within 2–5 business days
  • You'll receive an email confirmation when the refund is issued

If you don't see your refund within 10 business days of confirmation, contact your bank first, then email us at support@toleric.com.

5. What's Not Covered

The 90-day MBG does not cover:

  • Orders placed more than 90 days before the refund request (calculated from ship date)
  • Customers who have already claimed one MBG refund in their order history
  • Chargebacks filed before contacting support (chargebacks for issues covered under this policy may be disputed)
  • Products purchased through unauthorized third-party retailers (Amazon, eBay, etc.)

The 7-day defect window does not cover:

  • Damage caused after delivery
  • Bottles opened more than 7 days after delivery that are reported as "different than expected" (these may still be eligible under the 90-day MBG instead)
  • Cosmetic packaging imperfections that don't affect the product (minor label scuffs from transit, etc.)

6. Chargebacks

If you have an issue with your order, please contact us at support@toleric.com before initiating a chargeback with your bank.

Chargebacks for issues already addressed under this Refund Policy (90-day MBG, defect replacement, subscription cancellation) may be disputed by us with the supporting documentation.

Filing a chargeback while a refund request is in progress may delay resolution and may result in account termination.

7. Contact Information

Email: support@toleric.com

Mailing Address:
Mediants Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

We respond to refund requests within 1–2 business days.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.